1. Do you make your hats?
Yes, all of our hats are made in Philadelphia on wooden hat blocks using traditional millinery techniques.
2. How long does it take for a custom hat to be made?
We require a 2 weeks lead time, this time may be extended during the Covid -19 pandemic. There are rush options for additional costs please email or call for inquiries.
3. How much does a custom hat cost?
Depending on the fabric and design style all custom orders are a different price from the online store. Please contact us by email email@example.com or call us at 917-994-1998 for inquires.
4. Can you dye any color?
Yes, all colors can be dyed at additional costs depending on the fabric. Even though each piece is carefully handmade there may may be a slight variation in design or color.
5. Can I customize any of the hats from the online store?
Depending on the fabric in stock, please call or email through the contact page.
6. What are your hours of operation?
We are open Mondays to Fridays from 10 am to 6 pm (EST).
Hat size is based on the circumference of the head. In order to determine your proper hat size, you must take a measurement of your head.
Using a tape measure, measure your head about one-half inch above your eyebrows where your hat will rest. Be certain that the tape measure is straight, not twisted. Alternatively, you can use piece of string to measure your head, and then measure the length of the string with a ruler. If you are not certain about size, or are between sizes, buy the larger size.
Use the chart below to determine your hat size based on the measurement you take.
CLEANING & CARE
1. How do I clean and care for my felt velour / beaver hat?
Remove dust and loose dirt with a soft brush, starting at the left side of the hat and brushing counter clockwise. A lint roll brush works too. If your hat gets wet, shake off the excess water. This will allow the hat to dry naturally. If you follow these important instructions your hat will last a lifetime.
2. How do I clean and care for wool felt beret.
Beret is washable in lukewarm water, dry flat and light ironing.
3. How do I clean and care for my straw hat?
Remove dust and loose dirt with a soft brush, starting at the left side of the hat and brushing counter-clockwise. If you need to remove something sticky, we recommend a small wet cloth and dab with water. Do not expose the hat to heat and water. This can cause the material to shrink.