Refund policy

RETURN

  • Can I return my hat?
    • We do not accept returns on handmade products but exchanges for sizing reasons are accepted.  Custom designs are NOT Returnable.
    • Can I return my accessories?
      • Accessories are returnable for credit or exchanges.
      • Once your package has been received, your credit will be processed within 5 business days due to bank processing.

      EXCHANGES

      • How do I exchange my hat?
        • Exchanges must be sent via U.S. Postal Service, FedEx, or UPS by tracking number. To Exchange, a hat simply pays the return shipping cost. The hat must not be worn or altered it must be returned in its original condition and received by Suzette Art Couture within 7 days of you receiving the merchandise. We will exchange the hat with free shipping and you will receive confirmation and a new tracking number via email.  

      DAMAGES

      • My hat was damaged during shipping?
        • Please email us including a picture of the damages to sac@suzetteartcouture.com or contact us at 917-994-1994. Upon review, we will replace any hat damaged during the shipping process for the same value.
      Sizing & Fitting

      HOW TO DETERMINE HEAD SIZE

      Hat size is based on the circumference of the head. In order to determine your proper hat size, you must take a measurement of your head.

      Using a tape measure, measure your head about one-half inch above your eyebrows where your hat will rest. Be certain that the tape measure is straight, not twisted. Alternatively, you can use piece of string to measure your head, and then measure the length of the string with a ruler. If you are not certain about size, or are between sizes, buy the larger size.

      Use the chart below to determine your hat size based on the measurement you take.

      Please understand that hats are like other apparel in that sizes can vary from one style to another. If your measurement falls between sizes, choose the next largest size.

      CLEANING & CARE

      1. How do I clean and care for my felt velour / beaver hat?

      Remove dust and loose dirt with a soft brush, starting at the left side of the hat and brushing counter clockwise. A lint roll brush works too. If your hat gets wet, shake off the excess water. This will allow the hat to dry naturally.  If you follow these important instructions your hat will last a lifetime.

      2. How do I clean and care for wool felt beret.

      Beret is washable in lukewarm water, dry flat and light ironing.

       

      3. How do I clean and care for my straw hat?

      Remove dust and loose dirt with a soft brush, starting at the left side of the hat and brushing counter-clockwise. If you need to remove something sticky, we recommend a small wet cloth and dab with water. Do not expose the hat to heat and water. This can cause the material to shrink.