1. How long will delivery of my order take?
For domestic shipments in United States, we offer 4 shipping methods for orders dispatched via UPS. Each method will directly affect the timeliness of your delivery.
Domestic orders are typically delivered within 5-7 business days. International orders are typically delivered within 3-5 weeks, depending upon the destination and customs processing.
All Suzette Art Couture is made to order in USA. Once an order is placed and paid for, processing begins. Please allow for up to 3 days lead time for your order to be completed.
2. How will I receive my order and how much will shipping cost?
All domestic orders are shipped via UPS Standard Ground. A tracking number will be provided upon release of the order via email. Shipping costs are calculated based upon the number and type of products in your cart. To view shipping costs, add your desired products to your cart, proceed to the cart page, select your country and click "Update Your Cart Total".
International orders will be sent via USPS with tracking. Please allow up to 10 days for goods to be received. If you would like to expedite an international order via DHL please email firstname.lastname@example.org.
Hat size is based on the circumference of the head. In order to determine your proper hat size, you must take a measurement of your head.
Using a tape measure, measure your head about one-half inch above your eyebrows where your hat will rest. Be certain that the tape measure is straight, not twisted. Alternatively, you can use piece of string to measure your head, and then measure the length of the string with a ruler. If you are not certain about size, or are between sizes, buy the larger size.
Use the chart below to determine your hat size based on the measurement you take.
CLEANING & CARE
1. How do I clean and care for my felt velour / beaver hat?
Remove dust and loose dirt with a soft brush, starting at the left side of the hat and brushing counter clockwise. A lint roll brush works too. If your hat gets wet, shake off the excess water. This will allow the hat to dry naturally. If you follow these important instructions your hat will last a lifetime.
2. How do I clean and care for wool felt beret.
Beret is washable in lukewarm water, dry flat and light ironing.
3. How do I clean and care for my straw hat?
Remove dust and loose dirt with a soft brush, starting at the left side of the hat and brushing counter-clockwise. If you need to remove something sticky, we recommend a small wet cloth and dab with water. Do not expose the hat to heat and water. This can cause the material to shrink.